Terms of Service
Last updated: Tue Sep 15 2022 18.05 GMT+0800 (+08)
Please read these Terms & Conditions before using our website (kukkihausu.com is operated by KukkiHausu Cakery). These Terms apply to all visitors and users accessing or using our website.
Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service. By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service. We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion. By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.
PRICING
All prices are stated in Malaysian Ringgit (RM). Our prices are based upon our high standard of work and quality of ingredients used. All prices are non-negotiable. Payment secures the listed prices and prevents any further price increases, except in the exceptional circumstances beyond our control (e.g. increase in ingredients price, increase in fuel prices include electrical energy, etc.)
ALLERGIES AND SPECIAL DIETARY REQUIREMENTS
Some of our bakery sweets does contain eggs, gluten and daily products. As such, some products may not be suitable for those diagnosed with lactose and gluten intolerant. Please also be advised that some of our products contain traces of nut and alcohol; therefore, will not be suitable for pregnant women and/or those who have an allergic reaction to nuts and/or alcoholic products.
Please do contact us at [email protected] if you have any questions about the ingredients.
[Anyone who under 18 is not allowed to buy any confectionery containing alcohol. ]
DELIVERY CONDITIONS
KukkiHausu's products can be collected via
[1] Self-pickup or
[2] Self-arrange delivery (self order own choice of delivery company)
[3] Delivery (via LaLaMove)
Please be informed that delivery arrangements are made by us via a reliable third party delivery company (LaLaMove) and charges are applicable, depending on the distance covered between our premises and your preferred venue; unless it is a promotional period stated on our social media pages.
Delivery arrangements will only be scheduled once full payment has been made. Once delivery arrangement is confirmed, it is important to ensure that the customer or representative is available to receive the product as failure to collect the product from the courier will result in the product being returned to KukkiHausu, without refunds. It is also equally important for customers to select preferred time-slot to avoid unforeseen circumstance of traffic or weather conditions.
In case of product damage during the delivery process, customer who opt for [3] Delivery (via LaLaMove) should immediately inform our support team within two(2) hours after the completion of delivery at [email protected]. We will lodge a report of lost/damage to the delivery company. The delivery company will held liable for the damage to the products. Any late report will not be entertained.
For customer who opt for self-pick up or self-arrange delivery, kindly scheduled delivery partner to arrive at our premise within the fixed timeframe or we regret to inform that any late comer will not be entertained (even for 1 mins). For any late comer, we will keep your bakery sweets until next delivery time slot. You may find our pick-up location at Location; and delivery/pick-up timeslot at delivery information.
DAMAGES TO THE PRODUCT
Please be advised that KukkiHausu will not be held liable for any damages to the product during the delivery process or after it has left our premises.
KukkiHausu will also not be held accountable should the product sustain any damages, should you opt for self-pickup, after it has left our premises.
STORAGE AND CONSUMPTION
We recommend that our products are best consumed on the day upon receiving or not more than two(2) days after collection and/or delivery. Additionally, some of our products must be be chilled or kept refrigerated below 40° F (4° C). For further information, please refer to the [Care Instructions] in the description box in our Shop
CANCELLATION AND REFUND
Purchased Goods: Any cancellation or amendment of product or amendment of delivery date is possible so long as it is three (3) days or 72 hours prior the scheduled pickup and/or delivery date. Please be informed that all cancellations are subject to 6% fee to cover the transaction fee incurred.
No refunds will be provided should the order is cancelled less than three(3) days notice, regardless of the circumstances. Cancellation or amendment requests must be submitted in writing via email [email protected]
CUSTOMER DISSATISFACTION
At KukkiHausu, we are committed to delivering exemplary and professional customer service. We strives to serve you with the best quality of bakery sweets. In rare circumstances that our bakery sweets fail to meet our commitment to quality, customers may forward their complaints and woes pertaining our products and/or services to [email protected]. We will do our very best to assist as per your concern. We also welcome any constructive feedback that will help us in improving our bakery sweets to meet your expectation.
Accounts
When you create an account with us, you must provide us information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service. You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password, whether your password is with our Service or a third-party service. You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.
Links To Other Web Sites
Our Service may contain links to third-party web sites or services that are not owned or controlled by kukkihausu. kukkihausu has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that kukkihausu shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services. We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.
Termination
We may terminate or suspend access to our Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms. All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability. We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms. Upon termination, your right to use the Service will immediately cease. If you wish to terminate your account, you may simply discontinue using the Service. All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.
Governing Law
These Terms shall be governed and construed in accordance with the laws of Malaysia, without regard to its conflict of law provisions. Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.